Netxactics Services

Sophos Endpoint Protection

Netxactics Services is a system whereby partners can rely on our experts to help them achieve premium results. Partners will be able to increase their capacity in every way by working in combination with our experts. This guarantees full satisfaction for the end user.

Deployment

This service is a supported service, which constitutes that a Netxactics technical engineer will support your technical team in deploying the product across your organisation. This will be a combined effort between a Netxactics technical engineer and your technical team.

Deployment includes:

  • Netxactics Services provides a plan on the most effective method to deploy Endpoint Protection across your organisation
  • Diagram of the Endpoint Protection components in an organisation with relation to your current environment
  • Policy configuration
  • Supported Deployment of Endpoint Protection across an organisation

Maintenance

Through scheduled health checks and reporting the Maintenance Package removes the burden of routine maintenance and enables you to focus on more pressing projects.

Maintenance includes:

Monthly Report of Endpoint Protection (Includes the points covered in the Monthly Health Check)

Monthly Health Checks

  • Licensing check
  • Virus/spyware event trends
  • Software version checks
  • Dashboard and notification check
  • Error assessments
  • Unassigned folder check
  • Scheduled scanning check
  • Server communication check
  • Branch updating check
  • New features discussion
  • Summary discussion
  • A report on the current health status of Enpoint Protection

Routine Maintenance

  • Anti-Virus configurations
  • Anti-Spam configurations
  • Content configurations
  • Features configurations
  • Backups
  • Updates

Reporting

Monthly Report of the Enpoint Protection which includes all the points covered in the Monthly Health Check.

On-Site Call Out

Netxactics On-site Callout service is a pre-paid service, where hourly bundles of 10, 20 or 30 hours can be purchased upfront. Alternatively we can arrange a billed-per-hour On-site Callout.

Telephonic & Email Support

Netxactics Telephonic & Email Support service offers experienced technical support for the operation of the Netxactics product offerings. 

Training

This course is designed for technical professionals who will be demonstrating Endpoint Protection and provides an overview of the product, including an introduction to the major capabilities and core  configuration concepts. (Certified Engineer Training for Sophos Partners only)
 

Engineer Course Overview:

  • Introduction.
  • Security threats and how Sophos protects against them.
  • Solution architecture
  • System requirements and deployment
  • Managing updating
  • Managing exploit prevention and antivirus
  • Managing application, data and device control
  • Managing web control, patch and firewall
  • Management at the endpoint
  • Role-based administration and reporting
  • Sophos for Virtual Environments
  • Best practice and Support