Netxactics Services

Sophos Mobile Control

Netxactics Services is a system whereby partners can rely on our experts to help them achieve premium results.  Partners will be able to increase their capacity in every way by working in combination with our experts. This guarantees full satisfaction for the end user.

Deployment

This service is a supported service, which constitutes that a Netxactics technical engineer will support your technical team in deploying the product across your organisation. This will be a combined effort between a Netxactics technical engineer and your technical team.

Deployment includes:

  • Netxactics Services provides a plan on the most effective method to deploy Mobile Control across your organisation.
  • Diagram of the Mobile Control components in an organisation with relation to your current environment
  • Policy configuration
  • Supported Deployment of Mobile Control across an organisation

Maintenance

Through scheduled health checks and reporting the Maintenance Package removes the burden of routine maintenance and enables you to focus on more pressing projects.

Maintenance includes:

Monthly Report of Mobile Control (Includes the points covered in the Monthly Health Check)

Monthly Health Checks

  • Licensing check
  • Policy violator trends
  • Mobile device compliance trends
  • Software version checks
  • Dashboard and notification check
  • Error assessments
  • New features discussion
  • Summary discussion
  • A report on the current health of Mobile control accross the organisation

Routine Maintenance

  • Policy configurations
  • Backups
  • Updates
  • Sub-estate and role management clean up
  • Active Directory synchronization check
  • Database size check

Reporting

Monthly Report of the Mobile Control which includes all the points covered in the Monthly Health Check.

On-Site Call Out

Netxactics On-site Callout service is a pre-paid service, where hourly bundles of 10, 20 or 30 hours can be purchased upfront. Alternatively we can arrange a billed-per-hour On-site Callout.

Telephonic & Email Support

Netxactics Telephonic & Email Support service offers experienced technical support for the operation of the Netxactics product offerings. 

Training

No training in currently available for the product.