Netxactics Services

Sophos Web Appliance

Netxactics Services is a system whereby partners can rely on our experts to help them achieve premium results.  Partners will be able to increase their capacity in every way by working in combination with our experts. This guarantees full satisfaction for the end user.

Deployment

This service is a supported service, which constitutes that a Netxactics technical engineer will support your technical team in deploying the product across your organisation. This will be a combined effort between a Netxactics technical engineer and your technical team.

Deployment includes:

  • Netxactics Services provides a plan on the most effective method to deploy ‘Web Appliance’ across your organisation.
  • Diagram of the ‘Web Appliance’ components in an organisation with relation to your current environment
  • Policy configuration
  • Supported Deployment of ‘Web Appliance’ across an organisation

Maintenance

Through scheduled health checks and reporting the Maintenance Package removes the burden of routine maintenance and enables you to focus on more pressing projects.

Maintenance includes:

Monthly Report of Web Appliance (Includes the points covered in the Monthly Health Check)

Monthly Health Checks

  • Best Practice Recommendations
  • Licensing check
  • Web usage trends
  • Performance trends
  • Policy Analysis
  • Error assessments
  • Policy checks
  • Software version checks
  • Routing
  • Notifications
  • Active Directory synchronization
  • Recommendations

Routine Maintenance

  • Anti-Virus configurations
  • Content configurations
  • Features configurations
  • Backups
  • Updates
  • Policy tests

Reporting

Monthly Report of the ‘Web Appliance’ which includes all the points covered in the Monthly Health Check.

On-Site Call Out

Netxactics On-site Callout service is a pre-paid service, where hourly bundles of 10, 20 or 30 hours can be purchased upfront. Alternatively we can arrange a billed-per-hour On-site Callout.

Telephonic & Email Support

Netxactics Telephonic & Email Support service offers experienced technical support for the operation of the Netxactics product offerings. 

Training

This course is designed for technical professionals who will be demonstrating ‘Web Appliance’ and provides an overview of the product, including an introduction to the major capabilities and core configuration concepts.
 

Engineer Course Overview:

  • Solution overview
  • Deployment
  • Policy configuration
  • Reports
  • General maintenance